Chatbots and Virtual Assistants are artificial intelligence systems that can communicate with users on a more personal level. This undoubtedly creates new opportunities for businesses to engage and connect with audiences in real-time to help them resolve whichever customer service issues they have, shopping advice they need, and information they seek — in a fast and automated fashion. So what did change that bots are creating a worldwide buzz? Well, the consumer did.
Receive weekly updates on Guided Selling insights, trends and technologies.