Smart Selling

Customer Support Live Chat Human Approach

Customer Support Live Chat Human Approach

Whenever customers set foot into a store, they are usually not just handed some pamphlets to read and learn about the business, and shop assistants wouldn’t just turn their back on them, hide from them, avoid eye-contact or act super-busy. At least, you wouldn’t experience this in stores that truly care about their customers. The first and foremost thing a customer-oriented businesses

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The Best Digital Assistants of 2018: How 30 Brands Prepare for the Engagement Economy

Consumers are drowning in choices. Whenever they visit your website or store, they want to see something that immediately resonates – “This is for me!”  In 2019, you can’t expect people to pre-pay with their time, searching for the right products, before they pay with their money. It has become even more important to tackle choice overload

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Building Effective Chatbots for Customer Service

Effective Chatbots for Customer Service: A Guide Did you know AI chatbots could add $1 trillion in value each year for the global Banking, Financial Services, and Insurance (BFSI) sector1? As more businesses use automated messaging, chatbots for customer service are key. They help meet new customer needs by making operations smoother, cutting wait times,

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Frictionless Shopping: Seamless Retail Experiences

The retail world is changing fast, with more focus on making shopping easy and smooth. Frictionless shopping aims to remove any barriers that might stop a customer from buying. It uses new tech like self-checkout, paying without contact, and picking up orders in store. These methods make shopping easier, save time and money, and keep

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Digital Advice to Solve Major Challenges in the Automotive Industry

The last few years have been eventful for the automotive industry to say the least. The Volkswagen emissions scandal sent shock waves through the market. It shattered trust and consumer confidence in the automotive industry. At the same time, sales shot up to 17.55 million in the U.S. and 73.9 million globally in 2015. This goes

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